Important information

Refunds and exchanges - my returns policy

I want you to fall in love with your lovely dolly but if, for any reason, you don’t you can return it to me.  Please let me know within 14 days from the day after it has been delivered to you. I can send you a model cancellation form to use to inform me of your wish to cancel, but just a simple email letter or phone call will be enough.

If the dolly is returned in its original condition, I will exchange or refund the purchase price plus the original delivery costs.  I will refund you, by the same means as you paid, within 14 days of receiving it back.

You must send the dolly back to me within 14 days from when you have told me that you wish to cancel.  You will have to pay the return postage costs and please make sure that the dolly is packaged properly to make sure that it is in the same condition that you received it, if not I may have to reduce any refund for handling the dolly beyond what is reasonable to decide whether or not you like it.

I will refund the return postage if the dolly is faulty - I hope this is never the case!

Of course I do respect your normal consumer rights, so if there is something wrong with the doll please let me know. All dollies come with a free 'dolly hospital' pass and I will repair them for the lifetime of the doll, but only if the dolly has only been used for normal play. Please contact me by e-mail (lydia[at]pollyhadadolly.co.uk) and we will decide how we can best treat your dolly, or, where appropriate, agree on a refund.