--- Important information
Buying from me
When you place an order with me you will be making an offer to enter into a contract. I will acknowledge your order (via a confirmation email) but I will not accept your offer, and enter into a contract with you, until I post your dolly to you and tell you that it has been despatched. At this point we will have entered into a binding contract.
Refunds and exchanges
I want you to fall in love with your lovely dolly but if, for any reason, you don’t you can return it to me. Please let me know within 14 days from the day after it has been delivered to you. I can send you a model cancellation form to use to inform me of your wish to cancel, but just a simple email letter or phone call will be enough. If you live outside the EU, I am sorry but I cannot offer you the right to cancel - please look again at the dolly, I am sure you will fall in love with it.
If the dolly is returned in its original condition, I will exchange or refund the purchase price plus the original delivery costs. I will refund you, by the same means as you paid, within 14 days of receiving it back.
You must send the dolly back to me within 14 days from when you have told me that you wish to cancel. You will have to pay the return postage costs and please make sure that the dolly is packaged properly to make sure that it is in the same condition that you received it, if not I may have to reduce any refund for handling the dolly beyond what is reasonable to decide whether or not you like it.
I will refund the return postage if the dolly is faulty - I hope this is never the case!
Of course I do respect your normal consumer rights, so if there is something wrong with the doll please let me know. All dollies come with a free 'dolly hospital' pass and I will repair them for the lifetime of the doll, but only if the dolly has only been used for normal play. Please contact me by e-mail (lydia[at]pollyhadadolly.co.uk) and we will decide how we can best treat your dolly, or, where appropriate, agree on a refund.
If we are unable to resolve a complaint you are welcome to use the online dispute resolution platform.
Polly had a Dolly, c/o Lydia Stonely, 2 Bathurst Close, Staplehurst, Kent TN12 0NA
On each listing is the lead time for each doll. Larger dolls take longer to make and so have a longer time. I may be able to be flexible on this so please do contact me if you want something quicker. I also have ready-made dolls available.
I use Royal Mail for delivery; and will send by 2nd class small parcels to keep postage costs low for you. Delivery costs are added when you place your order. If you are in a rush and need something quickly please contact me and we can arrange next day delivery at an extra cost (UK only).
2 Bathurst Close
Kent TN12 0NA